Shipping Policy

For easy reference, with the sequence of events made clear, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information.

In day-to-day application, with the store's obligation made direct, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit.

In day-to-day application, with the customer action presented plainly, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway.

To make the process transparent, with the practical next step kept visible, weather, carrier interruptions, peak-volume conditions, address problems, or other events outside reasonable control can extend an estimate.

To keep expectations clear, with the service outcome easy to verify, orders that have not shipped may be cancelled; once shipped, they fall under the Refund Policy. Applicable law determines all tax charges.

Shipping and tracking assistance: support@touchlandflora.shop or 512-571-6970, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandflora.shop
Phone: 512-571-6970
Physical address: 3111 Willow Glen Ct, Lisle, Illinois, 60532, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)