Refund Policy

For transparent service, with the relevant order status kept central, a no-reason return or exchange may be requested within 30 days after the order is delivered.

In day-to-day application, with the store's obligation made direct, return authorization must be obtained from support@touchlandflora.shop. touchland bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

To keep expectations clear, with service expectations set in advance, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims.

For consistent order handling, with timing and responsibility read together, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days.

Under this customer standard, with the sequence of events made clear, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy.

Authorized return address: 3111 Willow Glen Ct, Lisle, Illinois, 60532, United States

Refund and exchange support: support@touchlandflora.shop or 512-571-6970, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandflora.shop
Phone: 512-571-6970
Physical address: 3111 Willow Glen Ct, Lisle, Illinois, 60532, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)